Frequently Asked Questions

Our classes follow a structured, leveled system based on skill progression. If you’re unsure which level is the best fit, please contact us and we’ll be happy to guide you or review program descriptions in the customer portal. 

Yes! We offer classes for all levels, from beginners to advanced acrobats, with a focus on safe, progressive training.

Acrobats should wear tight-fitting athletic clothing that allows coaches to properly assess technique. Hair must be tied back and all jewelry removed for safety. Acrobats will need to be barefoot while in class. 

Please bring a labelled water bottle to every class. For camps or longer programs, acrobats should also bring 2 snacks and a lunch. Please note Matricks is a nut free facility. 

No - we do not offer trial classes. Acrobats looking to try a class are welcomed to purchase a single drop in punch pass & register for the desired class. 

Yes, we offer private, semi-private (2:1), and small group (3:1) lessons. These are great for skill development, extra practice, or working toward specific goals. Please note bookings on our customer portal are only for 1:1 bookings. Clients who wish to switch their booking from a 1:1 session to a 2:1 or 3:1 session must email info@matricksacro.com to request the change. Please note that updated pricing will apply: 2:1 sessions are $110.00 and 3:1 sessions are $130.00.

Yes! We offer a variety of camps and specialized clinics throughout the year, including Summer camps, PA Day camps, Holiday Camps, March Break Camp and skill-specific training sessions.

We do not have a viewing area. Parents are welcome to wait in our lounge or use our on-site fitness centre during class time.

You may cancel your participation up to 2 weeks prior to the start of the program. If you choose to cancel within this timeframe, you will be eligible for a full credit or refund.

Full Term Registration: participants are only eligible for TWO MAKE UP CLASSES throughout the session. The make-up classes need to be completed in one year's time. 

Camp (PA Day camps included): participants are not eligible for make-up classes due to absences.

If dissatisfied after the first class, withdraw before the second class for a prorated credit. No refunds or credits after the second class begins regardless of attendance.

All private bookings are non-refundable. To reschedule, log into your Wix account or email info@matricksacro.com at least 48 hours in advance. Rescheduling is subject to availability. Failure to provide notice 48 hours prior or no-shows result in forfeiture of the session.

For same-day cancellations due to illness without a medical note, 25% of the private session fee will be retained. The remaining balance may be applied toward a rescheduled appointment.

All bookings are non-refundable. To reschedule login to your Customer Portal or email info@matricksacro.com at least 24 hours in advance. Rescheduling is subject to availability. Failure to provide notice 24 hours prior or no-shows result in forfeiture of the session.

Drop-in classes can be purchased through our customer portal. A variety of package options, including single drop-ins and punch passes, are available in The Acro Shop for your convenience. Please note punch passes are only available for levelled classes. 

Safety is our top priority. All skills are taught through proper progressions, and spotting is used when necessary to ensure safe execution.

Registration can be completed online through our website or app. If you need assistance, feel free to contact us.

For any questions or support, please reach out to us at info@matricksacro.com or (647) 932 - 2270.